ONLINE ORDER RETURNS
Jewellery is a very special purchase. We hope you will love your e.g.etal purchase for a very long time. If you feel like that is not going to happen for whatever reason we are happy to make a refund or exchange possible for online or phone orders only.
Just keep in mind…..
1. Items must be returned within 21 days of purchase with the original receipt;
2. You must provide your name, phone number and address;
3. Gift vouchers can not be returned;
4. Custom orders or made-to-order items cannot be returned;
5. The returned items must be unworn, in original condition in the original e.g.etal packaging.
If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method once we have received the item in original condition.
If an item is faulty we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time. In the event that your product is lost or damaged in transit, e.g.etal will not be held liable. We therefore, recommend that you pack the item so that it is adequately protected whilst in transit and that it is sent registered and insured mail (for the full amount).
We are committed to providing you with the best customer experience, every time and look forward to welcoming you back soon.
How do I return/exchange an item purchased online?
To return a product you should carefully package it up, enclose your receipt and contact details and send it to:
150 Little Collins Street,
Melbourne, VICTORIA, 3000
Please email us to advise us so that we can look out for your parcel.
e.g.etal does not offer refunds for instore purchases, so we ask that you choose carefully. Pieces purchased in the gallery can be exchanged for another item or a credit note, within 14 days.
If you purchased your piece from the gallery at 150 Little Collins St (or our previous Flinders Lane space), you may only return or exchange this item by contacting the gallery on 03 9639 5111.